1. General

These Terms apply to all bookings for Kona Kahula Sorrento. By making a booking with us, you acknowledge that you have read, understood and agree to be bound by these Terms. We reserve the right to vary these Terms at any time by posting an updated version on our website.



2. Bookings

Bookings for Kona Kahlua Sorrento can be made online at the website, airbnb.com.au, stayz.com.au, riparide.com or by calling us directly on 0400 301 470. All bookings are subject to availability.  When making a booking, please ensure that all details you provide are correct. It is your responsibility to notify us of any changes to your booking details as soon as possible. If we are not satisfied with your proposed changes, we may cancel your booking or charge additional fees as specified on the website.



3. Number of Guests

Unfortunately, we cannot accommodate more than 10 guests at Kona Kahlua Sorrento at any one time. Unless we otherwise agree, the total number of Guests at Kona Kahlua Sorrento during your stay must not exceed the amount agreed to at the time of the booking. If the number of guests exceed the number of guests booked we reserve the right to charge additional fees as specified on the website.



4. Payment Policy
Direct Bookings: When you book Kona Kahlua Sorrento via our website or over the phone, you must pay the entire Booking Fee at the time of your booking in order to secure your requested dates. For information about cancellations and when you will be entitled to a refund of your Booking Fees, please refer to section 8 below. Please note that where you make a booking via other sites, eg.  airbnb.com.au or stayz.com.au, you will be subject to the terms and conditions of the relevant booking site.

5. Booking Rates
The ‘per night’ rates for Kona Kahlua Sorrento are  listed on our website, expressed in Australian Dollars.  Please note that stay at Kona Kahlua Sorrento is not confirmed until payment has been made. We reserve the right to require a minimum length of stay for all Peak Holiday Period bookings. The details of any minimum stay requirements will be as specified on the website, from time to time.



6. Payment of Booking Fees and Security Deposit

Booking Fees may be paid by way of credit card, Visa, MasterCard, AMEX or via direct deposit. All payments must be made in Australian Dollars. We reserve the right to hold your credit card details via our authorised payment system, which will be charged in the event of any additional charges and any damage which occurs to Kona Kahlua Sorrento during your stay. We reserve the right to ask for a larger security deposit (at our discretion) for large groups or where bookings are made for particular events. The security deposit (less any additional charges or damage costs) will be refunded to your nominated account as soon as possible following your departure. Where we have agreed with you in writing to do, we may accept details of a nominated credit card in lieu of a security deposit. If we agree to accept credit card details instead of holding a security deposit, you authorise us to deduct any additional fees, charges or reimbursements as set out in these terms where appropriate.



7. Cancellations and making changes to your booking

If you are no longer able to stay at Kona Kahlua Sorrento on that dates that you have booked, please let us know as soon as possible and we will do our best to accommodate an amendment to your booking. Please note that rescheduling of bookings is at our discretion and we cannot guarantee that we will be able to reschedule your stay to a date of your choosing. Our refund policy in respect of cancellations is set out in the table below.
 
8. Cancellation Policy
 
Standard Bookings (Not during Peak Holiday Periods and for groups of 6 or less Guests)
 
If your booking is cancelled within 48 hours of booking and more than 14 full days prior to your scheduled date of arrival, 10% of the Booking Fee will be forfeited to cover administrative costs and 90% of the Booking Fee will be refunded. 
If your booking is cancelled less than 14 full days prior to your scheduled date of arrival, 50% of the Booking Fee will be forfeited and will not be refunded.  
If your booking is cancelled less than 7 full days prior to your scheduled date of arrival, of all Booking Fee will be forfeited and will not be refunded.  
 
Peak Holiday Period Bookings
If your booking is cancelled within 48 hours of booking and more than 30 full days prior to your scheduled date of arrival, 10% of the Booking Fee will be forfeited to cover administrative costs and 90% of the Booking Fee will be refunded.
If your booking is cancelled less than 14 full days prior to your scheduled date of arrival, 50% of the Booking Fee will be forfeited and will not be refunded.  
If your booking is cancelled less than 7 full days prior to your scheduled date of arrival, all of Booking Fee will be forfeited and will not be refunded.  
 
 
9. Check In & Check Out 

Check-in is available from 3:00pm on the date of your arrival. You must check-out by 10:00am on the date of your departure. Requests for an early check-in or a late check-out must be made prior to the date of your arrival. Whilst we will make every effort to accommodate your needs, early check-in or late check-out times are subject to availability and will be agreed at our discretion. In some circumstances, early check-ins or late check-outs will require you to book and pay for an additional half-day. Half-day bookings are charged at a rate of 50% of the applicable nightly rate and will allow you to check-in at 10:00am and check-out at 2:00pm.



10. Cleaning 

You agree to leave Kona Kahlua Sorrento in a clean and tidy state upon your departure. In the event that you fail to do so, additional cleaning fees may apply. These additional charges will be charged to your nominated credit card or deducted from the security deposit you have paid.
 
On departure, you must make sure that you:
 
Turn off all air conditioning systems;
Stack all used dishes into the dishwasher and turn on the dishwasher;
Shut all doors and windows.
Leave all dirty/used towels in bathroom;
Leave all linens and sheets on the beds; and
Take all rubbish outside and place it in the bins provided.
 
11. Smoking

Smoking/vaping at Kona Kahlua Sorrento is strictly prohibited. An additional fee of $500 for specialized cleaning will be charged to your nominated credit card or deducted from the security deposit you have paid.



12. Pets 
Unfortunately, pets are not permitted.

13. Personal Belongings

Please be aware, unless otherwise required by law, we will not be liable for any loss or damage to your (or your Guests’) personal property during your stay at The Wensley. We recommend that you (and all of your Guests) purchase comprehensive travel insurance to cover any loss or damage to personal belongings during your stay at The Wensley.



14. Functions/Events

You must not host any function, party or event at Kona Kahlua Sorrento without our prior written consent. This will include any gatherings of more than 10 people or visitors (i.e. people who are not listed Guests) at any time during your stay. This consent is at our discretion and may be subject to additional booking fees and the payment of an additional security deposit.  If we provide our consent to any function, party or event, our consent is subject to your (and your guests’) compliance with the guest behaviour standards as set out in these Terms.



15. Guest Behaviour

You agree that you are responsible for the behaviour of all Guests at Kona Kahlua Sorrento during your stay. If we consent to you holding a function or event, you must ensure that all noise in relation to the function will not cause disturbance to neighbouring properties. All noise which is audible from outside Kona Kahlua Sorrento (including any music) must be turned off by 10pm. Excessive noise, including but not limited to loud music and any other disturbance to our neighbours is strictly prohibited at all times. Subject to our discretion, a first warning will be given in the event that a noise complaint is received from our neighbours. If a second complaint is received, you will be asked to leave Kona Kahlua Sorrento as soon as possible and will not be entitled to a refund for the Bookings Fees that you have paid.



16. Commercial use of Kona Kahlua Sorrento- Photoshoots
Unless we otherwise agree, commercial use of Kona Kahlua Sorrento is strictly prohibited. While we are more than happy for guests to take photographs and videos for their own personal purposes, any commercial photoshoots at Kona Kahlua Sorrento are prohibited unless we have provided our prior written approval. All filming and photography requests must be sent to us prior to the date of your arrival and will be subject to our discretion (and any additional fees specified by us from time to time). Failure to obtain our prior consent in relation to commercial photography or videography at Kona Kahlua Sorrento will amount to a breach of these Terms. If you would like to enquire or make a booking for commercial use of Kon Kahlua Sorrento, please contact us on 0400 301 470.



17. Breakages and Damage

In the event that any part of Kona Kahlua Sorrento, including all communal and external areas, as well as any furniture, furnishings, appliances or household items are damaged or broken during your stay, an amount equal to the repair or replacement cost for the damaged goods will be charged to your nominated credit card or deducted from the security deposit you have paid. You must notify us immediately as soon as you become aware of any damage to Kona Kahlua Sorrento or its furniture and furnishings. You must not remove any item from Kona Kahlua Sorrento that does not form part of your own personal belongings. If any items are missing from Kona Kahlua Sorrento after your departure, the cost of replacement will be charged to your nominated credit card or deducted from the security deposit you have paid. You must not alter, move or rearrange any furniture, fixtures or fittings in Kona Kahlua Sorrento without our prior consent.



18. No Tenancy
You agree that regardless of the length of your stay, you are not a tenant of Kona Kahlua Sorrento and will have no rights in relation to tenancy.



19. Breach of Terms and Conditions
In the event that you or one of your Guests breach any of these Terms, the total loss or damage that we suffer as a result of that breach will be charged to your nominated credit card or deducted from the security deposit you have paid. In the event of breach, we reserve the right remove you and your Guests from Kona Kahlua Sorrento or to refuse future entry.



20. Force Majeure/Changes beyond our Control
To the full extent permitted by law, you agree that we are not liable for any injury, damage, loss, additional expenses or disruptions including cancellations and rescheduling of bookings to the extent that they are beyond our reasonable control.



21. Liability

Nothing in these Terms will have the effect of excluding or limiting any of our liability at law, including under the Australian Consumer Law, nor is to be interpreted as having the effect of excluding, restricting or modifying the application of any State or Federal legislation applicable to the sale of goods and services which cannot be excluded, restricted or modified.



22. Definitions

In these Terms: Booking Fee means the total cost for your stay at Kona Kahlua Sorrento and includes any applicable GST.
 
Guests means any person who accompanies you during your stay at the property, including any visitors. 
 
Peak Holiday Periods includes the Easter, Christmas, New Year’s holiday periods and Victorian School Holidays, as well as any other peak times specified by us from time to time.
 
Terms means these Terms and Conditions, as updated from time to time.
 
Kona Kahlua Sorrento means the property which is the subject of these Terms.   

We, us and our means the registered proprietor of Kona Kahlua Sorrento.